The key responsibilities for this role include but not limited to the following:

• Provides robust Intelligence and business analytics to support Mobile Money commercial strategy;
• Monitors and forecasts revenues and other KPIs to ensure that the business has clear visibility of how each revenue line/KPI is performing against budget;
• Supports MTN Zambia to improve data analytics competences and performs deep dive MoMo analytics to understand consumer usage behaviours;
• Supports MoMo to conduct the business planning cycle;
• Manages and resolves escalations that have impact on critical path of service delivery;
• Escalates issues that will result in significant time, scope, employee/customer or cost impact if not resolved;
• Manages and provides solutions to issues that require formal resolution;
• Develops new KPIs to better track performance;
• Leverages international best practices and adapts to suit MTN environment;
• Applies market research in an optimal way to add as much value as possible to other areas of the business;
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage;
• Encourages continuous service improvements;
• Proactively seeks information on business issues, particularly outside the Products and Services function which may impact on the commercial department;
• Supports to develop business case for new products and services and provides detailed product revenue and subscriber forecast;
• Conducts post implementation reviews of product/ services and proposes actions to improve performance.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• A degree in Statistics, Data Science, Computer Science, or related discipline and Masters is advantageous
• Management Information Systems (MIS) or Business Intelligence experience of 2 years or more with at least 2 years in relevant sector/ industry;
• Worked across diverse cultures and geographies advantageous
• Competencies in Pricing analytics and implementation, Business case development, Data mining and analytics among others.

Women are strongly encouraged to apply

Hand delivered or posted applications will not be accepted.

Note: that only shortlisted candidates will be contacted.