ASSISTANT OFFICER – TECHNICAL ARREARS (2) – LUSAKA

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JOB SUMMARY

Reporting to the Assistant Manager – Arrears Management Unit (Technical Arrears). The job holder is responsible for following up clients in arrears, collection of arrear payments and/or consolidation of loans resulting in loan rehabilitation.

JOB SPECIFICATIONS

The job holder will be responsible for all credit activities including but not limited to the following:

• Follow up on defaulting clients for debt consolidation resulting in rehabilitation of loans and move them out of arrears.
• Ensure closure and completion of assigned calls by use of persuasive skills in convincing clients to make cash payments resulting in maximum recoveries, rehabilitation of loans and to move them out of arrears (to standard performing). Ensure that perpetual defaulters sign repayment plans or DDACC mandates to achieve maximum & timely collections outside payroll.
• Tracing clients that are unreachable utilizing Call Back forms, respective Administrators, and any other means possible using both internal and external investigations as well as maintaining stakeholder relationships
• Ensure a smooth transition of collections from early warning to off payroll collections for clients confirmed to be off payroll. Aiding in collection of documentation for relevant Insurance claimable cases and provide feedback on insurance.
• Comprehensive interpretation of loan accounts, tracking of payments made by clients, facilitate payments being linked to loan accounts promptly and correctly by the payments unit and raising relevant exceptions where necessary. Provide inputs for monthly coding file, ensure migration of off payroll loans to debit order and loans are coded appropriately
• Preparation of the Non Recoveries file, drawing numbers from the system report and ensure that text messages are sent. Preparation update and circulation of follow up reports reflecting payments, call efforts and client feedback and action to be taken. Consolidation of daily arrear and bad debt payments and circulating to payments and other relevant units. Preparation of any other reports necessary and update of off payroll client files

MINIMUM ENTRY REQUIREMENTS

• Full Grade12 Certificate or its equivalent
• Degree in any business field
• Minimum of one to two years’ work experience in this field is an added advantage

TO APPLY

Suitable candidates must send their applications to careers@bayport.co.zm with the position applied for as the email subject, attaching their current CVs and professional/academic certificates.

The closing date for receiving applications is Tuesday 8th August 2023. Only shortlisted candidates will be contacted